Text to 9-1-1; Call if You Can, Text if You Can’t

Mobile users in Los Angeles County, including Culver City, have the ability to send text messages to 9-1-1, giving hearing and speech impaired residents, or those in situations where it is too dangerous to dial 9-1-1, a potentially lifesaving option.
How to Text to 9-1-1 in an Emergency:
Please only use Text to 9-1-1 as a last resort. Call if you can—text if you can’t.
Enter the numbers “911” in the “To” field. Do not include any other recipients.
The first text message to 9-1-1 should be brief and contain the location of the emergency and the type of assistance you need (Police, Fire, or Medical).
Text in simple words—do not use abbreviations, acronyms or emojis. Do not include photos or videos. Texts must be in English.
Push the “Send” button.
Be prepared to answer questions and follow instructions from the 9-1-1 dispatcher.
Below are a few things you need to know abou t Text to 9-1-1:
Do not send a test text to the system. Keep the system open to receive emergency texts only.
A text or data plan is required to send a Text to 9-1-1 message.
Text to 9-1-1 location accuracy varies by cell phone provider and may be unreliable. Text to 9-1-1 is not available if your phone is roaming.
If Text to 9-1-1 is not available or is temporarily unavailable, you will receive a bounce back message: “Text is not available, please make a voice call to 9-1-1.”
If you are deaf, hard-of-hearing or speech disabled, and Text to 9-1-1 is not available, use a TTY or telecommunications relay service, if available.
Please do not text and drive.

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